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Troubleshooting FAQ's
My STROM GO is not turning on
Check to see that your STROM GO is properly plugged in and that the power source is working
There is no steam coming from my STROM GO
Make sure it is plugged in properly and water tank is completely filled. Also make sure to wait 30 seconds for your STROM GO to heat up.
My STROM GO is making a humming sound
Don't worry, this is completely normal. The sound you hear is the pump pulling up the water from the tank.
There are water droplets coming out of the head of my STROM GO
Wait for 30 seconds after you plug the STROM GO in. This is so that steamer can heat up properly.
When you first use it, you might notice some water droplets near the steam plate holes. This is normal condensation and nothing to worry about.
My STROM GO is getting wet
Make sure you properly inserted the water inlet cover after filling the water. This will ensure that there is no leakage of water.
Product FAQ's
Why does my STROM GO have water droplets in the tank?
After it is fully charged, the battery of the Nuuk LĪT lasts 12 hours at speed level 1. At Speed Level 2 it lasts 6 hours. At speed level 3 it lasts 3.5 hours. In the wave mode, the battery lasts for 6 hours.
How long will my STROM GO run on a full tank?
The STROM GO will run for up to 8 minutes on a full tank. This can steam up to 1 full outfit.
What is the steam and power output of the STROM GO?
The STORM GO has a power output of 1000W and a steam output of 20g/minute.
Does my STROM GO work for both horizontal and vertical steaming?
Yes. The STROM GO is super flexible and double up as both a horizontal and vertical steamer. It's perfect for your last minute touch ups.
Does the STROM GO work with all fabrics?
Yes the STROM GO is suitable for all types of clothes but it never hurts to do a small patch test just to be sure. Try using the STROM GO on a hidden part of the garment just so make sure it can handle the steam. If all goes well, go ahead and steam your entire outfit!
How heavy is the Nuuk STROM GO?
It’s a very light weight and compact garment steamer. In fact it even won a Red Dot Design Award for its unique design. The STROM GO's weight just 645 grams and is at least 15% lighter than the other garment steamers in the market.
What kind of water should I use to fill the water tank?
We recommend using distilled water for best results. High TDS/Hard Water can cause blocking in the steam vents and may leave marks on your clothes.
How do I clean my STROM GO?
Use a clean, damp cloth to clean your STROM GO. Avoid using any kind of chemical solutions for the cleaning process. Make sure that you don't do this right after using the STROM GO or when it's plugged in. Clean the STROM GO when it is not hot.
Is the STROM GO Easy to travel with?
Yes! The unique award winning design is for just that. The STROM GO is designed to be super space saving so it fits perfectly in your cabin baggage making it very convenient to carry with you wherever you go.