Make sure the battery of the REN Go is charged. You can check this using the battery level indicators that are present on the vacuum. The lowest level indicator will blink when the battery level is low. You should also ensure that the REN Go is not charging while you are trying to use it.

Nuuk REN Go is charging Make sure that your Type-C charging cable is securely inserted into the charging socket. Also, check to make sure that the mains voltage matches the voltage indicated on the vacuum cleaner's rating label (DC 5V=2A)

The battery of your vacuum cleaner may be low. You can check this using the battery indicators.

Check the dirt collector to see if it's full. A full can drastically reduce the suction power. Inspect the filters to see if they are clogged or dirty. You can remove and wash the filters and then re-insert them into the vacuum. Please ensure that the filters are 100% dry before reusing them. Look for blockages in the nozzle or attachments and clear out any debris that you find.

No, the REN GO does not work while it's charging. This is a safety feature to prevent overheating and deterioration of the motor

We recommend using the REN GO with the Type-C charging cable present in the package. In case you misplace the Nuuk charging cable, you can use a USB-A to USB-C cable.

Yes, both the steel filter and the HEPA filter are removable and washable. However, please ensure that the filters are 100% dry before re-inserting the filters into the vacuum.

The HEPA filter typically lasts for 6 months and is washable. We also recommended washing the HEPA filter every 3-4 weeks. Make sure the filter is completely dry before you put it back in the REN GO and start