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Troubleshooting FAQ's
The fan's battery is draining faster than expected, how can I fix this?
Make sure you're charging it all the way with the Nuuk cable. If you don't charge it enough, it won't last as long. And make sure you're charging it while it's off, not while you're using it. Also, high speeds will drain the battery faster.
The fan is not charging even when plugged in, what could be the issue?
If your fan isn’t charging, first make sure you're using the correct cable and adapter, and try plugging it into a different outlet. If the charging indicator isn’t lighting up, check the charging port for any dust or debris and give it a gentle clean. Sometimes, if the battery is completely drained, it may take a few minutes before it starts charging. If none of these work,reach out to us! We're always happy to help.
The fan's battery is draining faster than expected, how can I fix this?
Make sure you're charging it all the way with the Nuuk cable. If you don't charge it enough, it won't last as long. And make sure you're charging it while it's off, not while you're using it. Also, high speeds will drain the battery faster.
My fan is making an unusual noise, what could be causing this?
If your fan is making a weird noise, check for dust or anything stuck in the blades or mesh. Make sure it’s on a stable surface, too, since vibrations can add to the noise. If it still sounds off, there might be a loose part—reach out, and we’ll help!
Why is my fan shutting off automatically?
If the battery is completely dead, it'll show "00" and blink five times before turning off. You simply need to juice it up.
Product FAQ's
Is the BFF fan safe to use around children and pets?
It's not really meant for little kids, you know? Like, the manual says kids under 5 shouldn't use it. And if kids are using it, make sure someone's watching them. Also, keep hair and loose clothes away from the fan so they don't get caught in it.
What makes the BFF fan stand out from other hand fans?
You need this fan. It’s lightweight yet durable, with a protective mesh to keep your hair safe (no more tangles!). One press delivers instant cool air, and the long-lasting battery even works while charging. Plus, the flexible neck adjusts to any angle, and the stylish colors make it a must-have.
What is the battery capacity, and how long does it last on different speed settings?
Okay, so the Nuuk BFF has a 3600 mAh battery. Now, how long it lasts depends on how you're using it, right?
If you're using it on a low speed (like level 20), you're looking at around 10 hours without the IceTouch™ on, or about 2 hours and 10 minutes with it.
Crank it up to level 40, and you'll get around 7 hours and 15 minutes without cooling, or 2 hours with it.
At level 60, it's about 4 hours and 50 minutes without, or 1 hour and 45 minutes with.
Level 80 gives you around 3 hours and 30 minutes without cooling, or 1 hour and 30 minutes with.
And if you're going full blast at level 100, you'll get about 2 hours and 45 minutes without IceTouch™, or 1 hour and 20 minutes with.
Just keep in mind that those times can change a little depending on how much you're using the IceTouch™ cooling.
Can I charge it with any wire/adapter?
Yes! The universal Type-C charging supports multiple power sources, including power banks, wall sockets, and laptops. However, do not use adapters that exceed the DC 5V 2A specification. For optimal performance, we recommend using the Nuuk Charging Cable included in the package.
How will I know when my BFF is fully charged?
When charging, the display lights up, and the % sign blinks slowly. Once the battery reaches 100%, the % sign remains solid.